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How long does it take?
It's self-paced, so that's up to you. Work through all 19 lessons in one sitting or a chapter at a time. Your progress is saved as you go.
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Is this live training?
No. It's built from videos with a quick activity after each idea, so you can do it whenever it suits you.
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Who is it for?
Sellers, account managers and customer success teams who work with the same customers over time, and leaders who want those relationships to last.
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What happens to my reflection answers?
They're saved in the course. They're there to help you think, not to test you. The salesmaking team can see responses, which helps us improve the course.
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What is the Gym?
The Gym is where salesmaking skills are kept sharp after a course ends, with short practice reps spaced out over the following weeks. It's part of the Value Engineer path.
Course · Self-paced
Earn trust that lasts past the deal.
Most of us are good at relationships when we get to choose who they're with. This course is about the ones you don't choose: the customers you work with. Work out what they value, deliver it, and build trust over time.
- 5 chapters
- 19 lessons
- 9 videos
- 10 reflection activities
01What you'll learn
Four ideas. Relationships that last.
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01
Why work relationships are different
Socially, you can avoid a difficult relationship. At work, that's rarely an option.
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02
Success, not just service
Customer success has two jobs, and good service is only table stakes.
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03
Value is the currency
Great business relationships are built on value. The Three W's help you build your best guess at what a customer values.
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04
Deliver it, again and again
Trust is their confidence that you'll keep delivering that value. It's slow to build and easy to break.
02What's inside
Nineteen lessons, one clear path.
Every idea comes as a video, followed by a short activity that puts it to work.
- Chapters
- 5
- Lessons
- 19
- Videos
- 9
- Activities
- 10
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01 Why work relationships are different 2 lessons
- Welcome to Relationship Building Video
- Why this module? Activity
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02 Customer success vs customer service 3 lessons
- Customer success has two jobs Video
- Good service is table stakes Activity
- Are you building the relationships you need to be? Video
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03 Value is the currency of relationships 5 lessons
- Value is the currency of good relationships Activity
- At work, you don't get to choose Video
- Now the same question, at work Activity
- Great business relationships are built on value Video
- Now for the harder one Activity
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04 Understanding what they value 5 lessons
- Why isn't it working? Video
- Build your best guess: the Three W's Video
- The first why Activity
- The second why Activity
- The third why Activity
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05 Delivering value and building trust 4 lessons
- Beneath the surface Video
- Trust is built over time Activity
- Two ideas: value, and delivering it Video
- Your commitment Activity
03How it works
Watch it. Then try it with a customer of yours.
No live sessions to book and no slides to sit through. Videos, then a quick activity that turns the idea into something about your own work.
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1WatchNine videos from the Jumping Fox team, one idea at a time.
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2ReflectAfter each idea, a short activity asks how it shows up with your own customers. It's for thinking, not grading.
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3CommitWork out what one customer really values, then pick one thing you'll do differently with them.
For sales leaders
Get the whole team building trust the same way.
When everyone works out what customers value the same way, relationships stop depending on who happens to get on with whom.
- 01Have every rep work out what their key customers really value
- 02Give everyone a shared language for success, not just service
- 03Start with one course, see what lands, then go further
Questions, answered
Build relationships that last.
Nineteen lessons at your own pace, and one thing you'll do differently by the end.
salesmaking · powered by Jumping Fox